COVID-19 & Our Promise
Delivery & Returns
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Dated: 26th July, 2021
Australia Post Network & Delivery Delays
With major cities in Australia continuing to remain under lockdown restrictions, there is currently a surge and overload of the Australia Post delivery network. Due to this, deliveries and expected delivery timelines to some areas are impacted. You can read more on that here.
We are also experiencing delays with our incoming orders as some of our supplier delivery networks are also impacted due to the Sydney LGAs in Lockdown. This may result in slower dispatch of your order as stock replenishment is taking longer than usual.
Additionally, we have introduced extra measures to ensure our team can continue to safely attend our workplace. We are doing our best to dispatch all orders as soon as possible, but please be aware there may be extraordinary delays due to these extra steps.
Our showroom remains closed to visitors and general public until futher notice. We are, however, still accepting Click & Collect orders. To place an order for pick up, please contact our team on 02 9817 6390.
We thank you in advance for your patience.
Catwalk Team x
Dated: 29th June, 2021
Latest Lockdown & Outbreak Update
Although Greater Sydney is in lockdown, we are still OPEN and dispatching orders. Our store hygiene policies are still in place and our staff takes utmost care in keeping your orders safe and clean with additional cleaning and social distancing rules in place.
Our showroom is also temporarily closed until the 9th July to visitors and shoppers. If you are urgently wanting to visit us instore to purchase, or wanting to pick up an order, please contact our team on 02 9879 7775 and we will do our best to assist.
Deliveries to some areas may be impacted by the latest surge in parcel volumes within the Australia Post network (due to the latest lockdown). We ask for your patience while our delivery partners do their best to ensure they can safely deliver your goods to you.
Stay safe!
Catwalk Team
x
Dated: 22nd July, 2020
Stay in the loop
We have never let our guard down. Our store hygiene policies are still in place and our staff takes utmost care in keeping your orders safe and clean. Please fill the form below in case we need to get in touch with you in case of an outbreak.
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Dated: 19th April, 2020
Changes to our Returns Policy
Unfortunately, due to the ongoing health concerns surrounding the novel coronavirus, we have implemented a new policy which applies to all products, irrespective of purchase date, where products purchased cannot be returned for Change of Mind returns and refunds. We are continuing to monitor the situation on a daily basis and will update our terms accordingly.
Sorry for any inconvenience this may have caused.
Dated: 1st April, 2020
With so many rapid changes being implemented in our daily lives, it can be easy to lose focus. We want to remind you (and ourselves) of our core values & beliefs. For almost 20 years, we’ve delivered on these, and regardless of COVID-19, we promise to not change and to keep true to our beliefs.
Price:
Your daily routines depend on having access to essential health and beauty products, and we promise to do our best to ensure we provide you access to these items at the very best & lowest prices. We’re working hard with our supply chains to limit and absorb any increases in price. With the livelihood of many Australian’s having been put into question, this has never been more important.
Speed:
To process all orders as soon as possible, and deliver these to your doorstep safely, without compromising our COVID-19 safety guidelines.
Access to essentials:
Provide an opportunity for all customers to be able to purchase essential & necessary personal care items. Whether you’re a Sydney local, part of a rural community, or one of our thousands of international customers, you shouldn’t lose access to your essentials. All products are sourced and will be allocated responsibly to allow access and availability to all.
Community:
Above all, we continue to aid and support our community and environment, and always consider how our actions impact and affect the world around us. We stay true to our eco-friendly packaging, recycling where we can and reducing our footprint as effectively as possible. We aim to continue to foster an online community with a shared love of all things hair & beauty.
Dated: 26th March, 2020
Dear Customers, It's business as usual
We're committed to processing your orders as quickly as possible while making sure we adhere to our new policies regarding COVID-19. Please be mindful that with new measures in place Australia wide by couriers, AusPost and our suppliers, delays may be experienced in receiving your goods. We thank you in advance for your patience, and if you have any questions, please reach out to our team here.
Our community is the most important thing right now, and we want you to keep feeling inspired and knowing that in the end, things will be okay. So feel free to hit us up on live chat, or drop us a call at 02 9879 7775 to check-in, ask us questions or just to have a chat! We’re here and in this together.
Dated: 2nd March, 2020
To Our Loyal Customers
With the increasing spread of the coronavirus (COVID-19) situation worldwide, as well as here on our local shores, we have taken active steps since the 2nd of March to ensure our store and distribution centre are kept clean and safe.
The health and safety of our team, and our customers is paramount during this pandemic, and we want to share with you the steps we are taking to ensure a safe shopping experience with us during the coming months.
- All our team members in our salon, store and distribution centre have been thoroughly trained and advised on additional measures they are to take whilst at work, and home.
- To reduce any chance of exposure, we have implemented additional and more frequent deep cleaning & hospital-grade disinfectant of all our areas within our business, especially high touch areas.
- Instructed our staff to regularly wash their hands, as well as ready accessibility to hand sanitizers and alcohol wipes to maintain a clean work environment at all times.
- We have removed all tester units and close proximity testing/sampling within our stores for the foreseeable future.
- Advised our team and customers to maintain a safe distance as reasonably possible and to limit non-critical touching such as shaking hands, etc.
Additionally, all provided ETA’s on order dispatch, incoming stock and deliveries are also subject to change & alter. Although we are business as usual for time being, we are sadly expecting delays on incoming and outgoing deliveries due to many different factors at hand for the month of March, and the foreseeable future. We will as always endeavour to keep you informed to the best of our ability, and thank you in advance for your patience and understanding during this uncertain time.
We also promise to maintain our best price policy, and actively ensure that our customers continue to have access to the hair and skincare products that form their daily beauty routines. We have also sourced and introduced new medical-grade hygiene products in the form of antibacterial wipes to our lines so that we can provide access to these currently high demand products at low affordable prices, with enforced purchase limits, so all can have an opportunity to access - in these times, we all need to promote good health and that starts with good hygiene.
Above all, we are taking a common-sense approach and monitoring the situation on a day by day basis. We will continue and are committed to providing you with the ongoing services that our loyal customers have come to expect, and if at any time you are wanting additional information regarding the steps we are taking to ensure your safety, please reach out to our support team at [email protected]. You can also stay up to date with all changes, updates and releases by signing up to our newsletter below.
Dated: 26th March, 2020
Dear customers, It's business as usual...
We're committed to processing your orders as quickly as possible while making sure we adhere to our new policies regarding COVID-19. Please be mindful that with new measures in place Australia wide by couriers, AusPost and our suppliers, delays may be experienced in receiving your goods. We thank you in advance for your patience, and if you have any questions, please reach out to our team here.
Our community is the the most important thing right now, and we want you to keep feeling inspired and knowing that in the end, things will be okay. So feel free to hit us up on live chat, or drop us a call at 02 9879 7775 to check-in, ask us questions or just to have a chat! We’re here and in this together.
Dated: 2nd March, 2020
To Our Loyal Customers
With the increasing spread of the coronavirus (COVID-19) situation worldwide, as well as here on our local shores, we have taken active steps since the 2nd of March to ensure our store and distribution centre are kept clean and safe.
The health and safety of our team, and our customers is paramount during this pandemic, and we want to share with you the steps we are taking to ensure a safe shopping experience with us during the coming months.
- All our team members in our salon, store and distribution centre have been thoroughly trained and advised on additional measures they are to take whilst at work, and home.
- To reduce any chance of exposure, we have implemented additional and more frequent deep cleaning & hospital-grade disinfectant of all our areas within our business, especially high touch areas.
- Instructed our staff to regularly wash their hands, as well as ready accessibility to hand sanitizers and alcohol wipes to maintain a clean work environment at all times.
- We have removed all tester units and close proximity testing/sampling within our stores for the foreseeable future.
- Advised our team and customers to maintain a safe distance as reasonably possible and to limit non-critical touching such as shaking hands, etc.
Additionally, all provided ETA’s on order dispatch, incoming stock and deliveries are also subject to change & alter. Although we are business as usual for time being, we are sadly expecting delays on incoming and outgoing deliveries due to many different factors at hand for the month of March, and the foreseeable future. We will as always endeavour to keep you informed to the best of our ability, and thank you in advance for your patience and understanding during this uncertain time.
We also promise to maintain our best price policy, and actively ensure that our customers continue to have access to the hair and skincare products that form their daily beauty routines. We have also sourced and introduced new medical-grade hygiene products in the form of antibacterial wipes to our lines so that we can provide access to these currently high demand products at low affordable prices, with enforced purchase limits, so all can have an opportunity to access - in these times, we all need to promote good health and that starts with good hygiene.
Above all, we are taking a common-sense approach and monitoring the situation on a day by day basis. We will continue and are committed to providing you with the ongoing services that our loyal customers have come to expect, and if at any time you are wanting additional information regarding the steps we are taking to ensure your safety, please reach out to our support team at [email protected]. You can also stay up to date with all changes, updates and releases by signing up to our newsletter below.
The health and safety of our team, and our customers is paramount during this pandemic, and we want to share with you the steps we are taking to ensure a safe shopping experience with us during the coming months.
- All our team members in our salon, store and distribution centre have been thoroughly trained and advised on additional measures they are to take whilst at work, and home.
- To reduce any chance of exposure, we have implemented additional and more frequent deep cleaning & hospital-grade disinfectant of all our areas within our business, especially high touch areas.
- Instructed our staff to regularly wash their hands, as well as ready accessibility to hand sanitizers and alcohol wipes to maintain a clean work environment at all times.
- We have removed all tester units and close proximity testing/sampling within our stores for the foreseeable future.
- Advised our team and customers to maintain a safe distance as reasonably possible and to limit non-critical touching such as shaking hands, etc.
Additionally, all provided ETA’s on order dispatch, incoming stock and deliveries are also subject to change & alter. Although we are business as usual for time being, we are sadly expecting delays on incoming and outgoing deliveries due to many different factors at hand for the month of March, and the foreseeable future. We will as always endeavour to keep you informed to the best of our ability, and thank you in advance for your patience and understanding during this uncertain time.
We also promise to maintain our best price policy, and actively ensure that our customers continue to have access to the hair and skincare products that form their daily beauty routines. We have also sourced and introduced new medical-grade hygiene products in the form of antibacterial wipes to our lines so that we can provide access to these currently high demand products at low affordable prices, with enforced purchase limits, so all can have an opportunity to access - in these times, we all need to promote good health and that starts with good hygiene.
Above all, we are taking a common-sense approach and monitoring the situation on a day by day basis. We will continue and are committed to providing you with the ongoing services that our loyal customers have come to expect, and if at any time you are wanting additional information regarding the steps we are taking to ensure your safety, please reach out to our support team at [email protected]. You can also stay up to date with all changes, updates and releases by signing up to our newsletter below.