02 9879 7775
With millions of parcels being sent and delivered in Australia and wordwide on a daily basis, it's unfortunately a nature of online shopping that things sometimes do go wrong. For this reason, we provide our customers with the option to purchase transit cover for both domestic and international parcels for peace of mind.
What is transit cover? For an additional flat rate of $2, your parcel is insured for a replacement where it has been deemed lost, misplaced or substantially damaged in transit insofar as it is recognised as such by the courier. Often, if there is substantial damage caused to the parcel during transit, this will be raised by the courier, at which point, transit cover will ensure the replacement of your parcel. If you notice damage to the parcel and visible leakage at the point of delivery, this will require that you refuse the parcel upon delivery (resulting in the acknowledgement of the courier of the damage). Once the goods have been accepted by you, the items can no longer be deemed damaged in transit. We will resend the goods lost or damaged at no additional cost once we receive written confirmation by the postal or courier company that the parcel was undelivered. In the event a product in that order is limited in quantity, items that are no longer available will be refunded back to you.
What is not covered? Transit Cover does not cover small leakage, spillage, or slight aesthetic damage. However, if you do experience any of the above please contact our customer service team, and we will assess each claim on a case by case basis, and depending on the severity of the damage, we will replace or provide a store credit for the dollar value of the amount lost or damaged.
Please note that if you choose not to purchase Transit Cover, Catwalk will not be held liable or responsible for replacement, loss or damage that occurs to your parcel once your consignment is created with Australia Post or our other delivery partners. Although we will endeavour to ensure that you are not left out of pocket, these investigations can take up to 10-20 business days to resolve, and often resolutions are not favourables.
Need more info? Feel free to reach out to our team with your questions here