Extra 5% OFF Your Fiesta Favourites storewide with promo code: FIESTA5 *T&Cs Apply
Extra 7% OFF Storewide Promo Code / T&Cs

Terms & Conditions


The use of this site is governed by the policies, terms and conditions set forth below. Please read this thoroughly. Your use of this site and placement of orders indicates acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.Your submittal of any purchase order to Catwalk Pty Ltd trading as Catwalk.com.au indicates acceptance of these terms and conditions. Catwalk.com.au is a trading name of Catwalk Pty Ltd. The contract of sale is between the entity named on the invoice (the "Customer") and Catwalk Pty Ltd ("Catwalk.com.au").
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Catwalk.com.au has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.


These terms and conditions are set to protect both our customers and Catwalk.com.au, please read them carefully. The use of this site is governed by the policies, terms and conditions set forth below. Please read this thoroughly.

We are Catwalk Pty Ltd trading as Catwalk.com.au, ABN 38100936007, PO BOX 6108, North Ryde 2113.

Your use of this site, placement of orders and activity via our public forums and reviews are governed by these terms and conditions. By agreeing to place an order and partaking in our public forums you agree to be legally bound by these Terms and Conditions. These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply goods. When you order with us, give any delivery instruction or accept delivery of the goods, this shall in any event constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally,are expressly waived and excluded.

All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Catwalk.com.au has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.


You the customer

Catwalk.com.au requires its customers and patrons to be at least 18 years of age and possess a valid and authentic Credit or Debit card by an acceptable bank. :

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.


The agreement

All prices and charges are in Australian Dollar. All prices listed are inclusive of any Australian Goods and Services Tax applicable. All Sales Made in New South Wales, Australia. All sales shall be deemed made in the state of NSW, Australia, regardless of the location of the Customer. The Customer agrees that any dispute with Catwalk.com.au shall be brought by the Customer exclusively in the state or federal courts situated in the State of NSW.

When placing an order, for the order to be processed and accepted by us, Catwalk.com.au, you must register for an account on Catwalk.com.au.To ensure that you are making your order correctly, instructions on how to create orders or alter orders must be followed prior to submitting your order. When you sign up to become a member of Catwalk.com.au, you will provide us with certain personal information. Your personal information may be used for providing you with news, offers and information about Catwalk and promotions run by the Catwalk Group, as well as for the purposes set out in the agreement. You may choose to unsubscribe from our newsletter by following the unsubscribe link any email received or by emailing us at [email protected] and requesting to be removed from our future mailing list.

Regardless of any advertising or pricing that you may have seen, once you have selected the required product you wish to order, the charges that are required will be displayed to you with any extra charges that my apply, including delivery. This is the total that is required to be paid. Even though Catwalk Pty Ltd endeavours to make sure all prices and charges displayed to you are accurate and correct at the time of the order placement,as a part of our order acceptance process all prices require to be validated by us prior to acceptance. This includes, but is not limited to, products prices as well as shipping and transit cover costs. 

We shall not be obliged to supply the goods to you until we have accepted your order. Unless expressly stating that we accept your order, an email, letter, fax or other Acknowledgement of your order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have requested to order.

We may in our discretion refuse to accept an order due to unavailability of supplies, where we believe there may be credit card fraud, or if there has been an error in the price or product description. In the event that we are unable to fulfil your order, we will provide a full refund of any payment received. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Catwalk.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason.

For cybersecurity reasons, transactions that fulfill certain criteria may be subject to security checks. As part of our security check system, you authorise Catwalk.com.au to transact nominal additional charges via the payment method of your choice. This charge will be refunded immediately. Upon verification that you have access to, and are the sole payment account holder, your order will be released. 

You shall pay for the goods in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company accepted by us or by Pay pal, which we require in order to process your Order. Alternatively, you may pay by any method that we have said is acceptable to us, like direct debit, but in any event we shall not be bound to supply before we have received cleared funds in full.

Our confirmation of order shall be deemed to come into effect when we have dispatched it. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If Catwalk or you cancel your order prior to acceptance, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the goods.

You warrant that the personal information which you are required to provide when you register and order is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You also warrant that you are the Credit Card or account that you have used to make payment are your own. The products purchased on this site are for private and domestic use only and are not for re sale. We reserve the right to obtain validation of your payment details before providing you with the Product.

You must only submit to us information which is accurate and not misleading and you must keep it up to date and inform us of changes.


All delivery times given by Catwalk.com.au are estimates only and we cannot promise an exact date. We always aim to deliver within 1-5 working days from the date of any order which we accept but we cannot guarantee any firm delivery dates.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. In the event that multiple items are ordered, part deliveries may be made where stock is not available.

We may, at our discretion and without notice, split and supply the goods purchased from us via several parcel deliveries. Should this occur, there will no be additional costs to you as the customer. We will to the best of our best ability endeavour to inform you of this action via email, phone call or written notice in your parcel. We reserve the right to do so without penalty or compensation to you as the customer. If your order has been split and you choose to cancel any of the balance of your order, and this action brings your order total value below our free shipping threshold, we reserve the right to deduct the applicable shipping value from any refundable total.

On delivery of the Product, you may be required to sign for delivery. The goods must be inspected prior to signature for any obvious faults, defects or damage. You shall take care in unpacking parcels and using sharp utensils, so as to not damage the contents. Should you find that the items that have been received are faulty or different to what you have ordered, you must contact us within 3 working days of receipt of goods. We are unable to accept returns for items that have been opened, even if they have been incorrectly shipped. All returns must be in as new condition with tags attached unless faulty. Some faulty goods may be dealt with as per the manufacturer's warranty.

You must ensure that you will be available for acceptance of the goods at the delivery address provided by you within reasonable time. Delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within 7-14 days of our first attempt to deliver the goods to you) accept delivery or collect the goods from the carrier, then we may (without affecting any other right or remedy available to us) no longer make the goods available for delivery or collection and notify you that we are immediately canceling the applicable agreement, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable agreement, less 10% in administration charges and the delivery fee (including for attempting to deliver and then returning the Product).

Please note that if you are not available for acceptance of the goods at the delivery address or pick up at your local post office within a reasonable time, your parcel will be returned to www.Catwalk.com.au, the sender. If you would like your parcel dispatched again, we will require a delivery fee to be charged again to cover the costs of the extra delivery. Even if you received free delivery on your order, an extra delivery free may be required for the extra delivery.

The shipping address for your order is shown in the checkout, my accounts and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Catwalk.com.au will try but cannot gaurentee to accommodate  address change requests.

Catwalk.com.au takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Catwalk.com.au shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages;the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

***Important notice regarding transit cover: Goods damaged or Lost in Transit: ***
Customers have an option to purchase transit cover which will cover the replacement of parcels that have been lost or damaged in transit. In the event that a customer purchases transit cover and their parcel is lost or damaged in transit, Catwalk will resend the goods ordered at no additional cost once we receive written confirmation by the postal or courier company that the parcel was undelivered. In the event a product in that order is limited in quantity, items that are no longer available will be refunded back to the customer

In the event that a parcel is lost or damaged in transit, and the customer has not purchased transit cover, Catwalk will not be liable for replacing or refunding the goods or the value of the goods. The customer assumes all risks regarding the possibility of problems that may arise in transit if they chose not to purchase transit cover.

Subject to any applicable Commonwealth or State legislation, Catwalk.com.au's liability for any such breach shall be limited, at its sole discretion, to any of the following:

- Replacement of the goods or any part thereof;
- Supply of equivalent goods or any part thereof;
- Repair of the goods or any part thereof;
- Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
- The payment of the cost of having the goods or any part thereof repaired; or
- Refund of the goods upon return.

You can read our full conditions regarding transit cover and what is covered (and not covered) here.  

Cancellations & Refunds:

We may cancel an order if the goods are not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the goods.

You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you. Goods in your cart are not reserved until you have completed the checkout process. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in our Terms and Conditions. Please note that change of mind returns are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.

If you wish to cancel your order please contact our Customer Service Team on (02) 98797775 or [email protected]. Once an order has been dispatched it may not be cancelled and the item must instead be processed as a return and must be returned to the company according to guidelines provided by the customer care department. Change of mind cancellation requests will incur a 10% processing fee.

We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.

Warranties and Repairs

All warranties offered are the manufacturers warranties and not that of Catwalk.com.au. Each manufacturer provides its own warranty periods and these will vary for each product.

All repairs are carried out by the manufacturer and not by Catwalk. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Catwalk cannot control the availability of parts of replacement goods.

Catwalk has no control over manufacturer repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Catwalk cannot be held accountable for repair periods or communication from the manufacturer.

Refunds being processed by Catwalk for approved warranty claims will exclude any applicable shipping charges. If free delivery was redeem on the order, a $4.95 shipping fee will be deducted from the total refund amount.


Faulty Products

We warrant that the goods will conform with the manufacturer's latest published instructions as set out on the site or in our goods material at the time of your order.

The goods is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on our site or as on the goods itself. It is your responsibility to ensure that you use the goods strictly in accordance with those instructions.

Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

We try very hard to deliver goods in excellent condition. However, if you tell us that the goods is faulty, you agree to keep the goods in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty goods,we may need your assistance and prompt provision of certain information regarding the goods, including:

- you specifying with reasonable detail the way in which it is alleged that the goods is damaged or defective; and

- you providing us with other information as we reasonably require to help in resolving your issue.

After delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs,damages, charges or expenses as a result.

- been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

- been involved in any accident or damage caused by an incorrect attempt at modification or repair; or

- been dealt with or used contrary to our or the manufacturer's instructions for the product; or

- deteriorated through normal wear and tear

Returns & Exchange

Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only.

Due to health regulations, we are unable to exchange or refund on any underwear or Pierced body jewellery purchase unless faulty within the manufacturer's warranty period.We recommend sending returns via registered post as we do not accept responsibility for lost items.

We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached. All change of mind returned goods will be refunded minus delivery & 10% handling and re-stocking fee. If shipping charges are not paid at time of purchase, a standard $4.95 shipping charge will apply to orders under 2kg within Australia. Orders over 2kg sent to an Australian address will incur a $10 delivery charge. Any international orders shipping charges will be charge as per our cost incurred.

Gift cards and promo codes cannot be applied to exchanges.

Returns must be made within the time frame listed on the returns page unless faulty. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Catwalk.com.au will not pay to return these items to you.

E-Gift Cards

This E-Gift Card can be used towards products available for purchase on www.catwalk.com.au. Can be used for multiple transactions before expiry date or until balance reaches zero. Can be used towards delivery charges. Expires 12 months from purchase date. Any unused amount cannot be redeemed for cash. Any unused amounts are forfeited after the expiry date. To redeem, enter the unique number into the E-Gift code section at the checkout. You are responsible for the use and safety of your E-Gift Card. You are liable for all transactions on your gift card, except to the extent to which there has been fraud or negligence by us.

Purchase of Professional Hair Products

Any purchase of Hair colour, peroxide, bleach or other products which may be deemed as professional only stock is sold under the presumption that the customer has the required knowledge to correctly use the professional stock. Catwalk waives any responsibility from problems or issues that arise from the incorrect use of professional stock sold via www.catwalk.com.au or within our stores. By purchasing from our website you agree to the above.

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.