Delivery & Returns
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Delivery
All orders will require signature on delivery to ensure your parcel reaches you safe and sound. We will generally not request parcels to left without authority and without a signature, unless specifically requested by you. Should you wish to have your parcel left is a safe place, please request this in the order comments at checkout. Upon dispatch, you will receive an email notification to track your parcel.
We deliver Australia wide using a combination of Australia Post and courier services. All parcels can be tracked. The method of delivery chosen is the fastest, safest route possible.
We generally process most orders within 5 working days, with the majority of orders are processed and shipped within 1-3 working days from the day of order. Given the large number of orders we process daily, and the huge turnover in popular and on sale items, we kindly ask that you wait until 5 days prior to contacting our team for dispatch ETA's. If your order is not shipped within this timeline, you will receive an update via email from us notifying you of the ETA for your order being dispatch. If are you seeking an item in our store urgently, we ask that you please contact our support team to confirm immediate dispatch availability prior to placing an order with us. We offer a flat-rate shipping fee of $6.50 and free shipping for all orders over $49! Your order may be subject to numerous shipment, and if your order is split for any reason, you team will email you and keep you updated with regards to your shipments from us Delivery time of your order will depend on your location, and are estimated from time of dispatch There are two distinct timeframes to consider for your order: Processing Time: This is the time it takes for us to prepare and package your order for dispatch. While most orders are processed within 1-3 working days, we kindly ask you to allow up to 5 working days during high-volume periods before reaching out for updates. Shipping Time: Once your order is dispatched, the time it takes for delivery will vary based on your location. The estimated shipping times can be found in the table above. It’s important to consider both of these timeframes when estimating the total time it will take for your order to reach you. If you need urgent delivery, please contact our support team to confirm availability prior to placing your order.
The below is a rough guideline for shipping times once your order is dispatched:
Cities
No # of Days
Sydney, Melbourne, Brisbane & Canberra metro
1-3 Days
Brisbane, Perth, Adelaide, Hobart, Darwin metro
2-4 Days
Western Australia
5-7 Days
Rural Australia
3-5 Days
Please Note:
The above info is based on business days (Monday-Friday) and excludes weekends and public holidays.
Kindly note that flammable products can only be shipped within Australia due to international customs and regulations.
You may experience delays on interstate delivery for these products also. Please allow additional time for delivery and processing during sale periods